shuvowins Privacy Policy
Your personal information is completely safe with us. We protect your privacy using SSL encryption and strict data protection practices.
This Privacy Policy ("Policy") is issued by shuvowins ("we", "us") and applies to users ("you", "your") of the website https://shuvowins.cam ("Platform"). This Policy describes what information we collect, why we collect it, how we use it, and how we keep your information secure. By using the Platform, you are considered to have read and agreed to all the terms of this Policy.
1 Types and Sources of Information We Collect
We collect the following types of information in order to improve your experience on the shuvowins Platform and to provide our services:
1.1 Registration and Identity Information
When you create an account, the information you provide includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
1.2 Financial and Transaction Information
We store information related to the payment methods you use (bKash, Nagad, Rocket) for deposits and withdrawals. This includes transaction history, amounts, and dates. We never store your full financial account details.
1.3 Technical and Usage Information
When you use our Platform, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Login time and session duration on the Platform
- History of pages you have visited and games you have played
- Information collected from cookies and similar tracking technologies
2 Purposes of Using Your Information
shuvowins uses the information we collect only for specific and lawful purposes. We use your information to:
- Complete account registration, identity verification, and the login process
- Process deposits, withdrawals, and other financial transactions
- Ensure Platform security and prevent fraud
- Meet legal obligations and comply with anti-money laundering (AML) policies
- Monitor your gaming activity to ensure responsible gaming
- Deliver relevant promotions, bonuses, and offers to you
- Provide customer support and resolve your complaints and queries
- Improve the Platform and refine the user experience
- Send you important service-related messages and updates
We never sell your information to third parties.
3 Data Protection and Security Measures
shuvowins gives the highest priority to protecting your personal information. Our security measures include:
3.1 Encryption Technology
Our Platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between you and our servers secure. Sensitive information stored in the database is encrypted with an additional layer of protection.
3.2 Access Control
Your personal information can only be accessed by authorized staff, and only to the extent necessary for carrying out their responsibilities. All staff are bound by confidentiality agreements.
3.3 Regular Security Reviews
Our technology team conducts regular security audits and resolves any identified vulnerabilities promptly. We always follow modern security standards to protect user information.
4 Disclosure and Sharing with Third Parties
shuvowins does not generally share your personal information with third parties. However, information may be disclosed in the following specific circumstances:
4.1 Service Provider Partners
We may use trusted third-party services for payment processing (bKash, Nagad, Rocket), cybersecurity, and technical support. These partners are given access only to the information necessary to provide their services and are required to comply with our privacy standards.
4.2 Legal Obligations
In response to a court order, a lawful request from a government authority, or a law enforcement investigation, we are required to disclose information in accordance with applicable law. In such circumstances, we will try to notify you as far as possible, unless prohibited by law.
4.3 Fraud and Money Laundering Prevention
If suspicious financial activity or fraudulent behavior is detected, we may notify the relevant regulatory authority and provide the necessary information in that context.
5 Cookie Policy
The shuvowins Platform uses cookies and similar technologies to provide the best possible service.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the Platform — maintaining login sessions, security verification, and so on.
- Functionality Cookies: Used to remember your preferences and settings (such as language selection).
- Analytics Cookies: Used to analyze Platform usage and improve our services.
5.2 Cookie Control
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect some important Platform functionality.
6 Data Retention Period
We retain your personal information only for as long as it is necessary or legally required.
- Active account information: for as long as the account remains active
- Financial transaction records: for the period specified under applicable law
- After account closure: the minimum period required to meet regulatory obligations
- In cases of fraud or legal disputes: until the matter is fully resolved
At the end of the designated period, we securely delete your information or modify it in a way that makes it impossible to identify you.
7 User Rights
As a user of our Platform, you have the following rights regarding your own information:
7.1 Right to Access
You can contact us to find out what information we hold about you. We will provide that information to you within a set timeframe.
7.2 Right to Correction
If the information we hold about you is incomplete or incorrect, you can request a correction. This can be done through your account settings or by contacting us directly.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, this right is limited — retaining information may be necessary for us in cases involving legal obligations, ongoing transactions, or dispute resolution.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or offers, you can request to stop them at any time. However, urgent service-related notifications cannot be turned off.
8 Protection of Minors' Information
shuvowins is a platform operated exclusively for users aged 21 and above. We do not knowingly collect personal information from minors. An age verification process is followed at the time of registration.
If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.
9 International Data Transfers
Our servers and technology infrastructure may be located outside Bangladesh. In such cases, your information is transferred and stored in accordance with internationally recognized security standards.
When transferring data, we ensure that the receiving party is capable of providing a level of protection equivalent to our privacy policy. Data security is ensured through contractual arrangements.
10 Policy Changes and Updates
shuvowins may update this Privacy Policy from time to time to keep pace with its business operations, legal changes, or technological developments.
For significant changes, we will notify you by email or through a notification when you log in to the Platform. Continued use of the Platform after any changes will be considered as your acceptance of the updated policy.
The date of each update will be published at the top of this page in the "Last Updated" section.
Contact Us
Contact us for any questions, requests, or complaints regarding the Privacy Policy. Our team is available 24/7 to assist you.